Employment Opportunities

 Manager of Guest Services and Administration 

This position assures that guests have an informative and enjoyable experience when visiting the museum. Working with a team of volunteers and fellow staff members, the manager oversees daily operations, ensures successful presentation of exhibits and programs, stocks and manages the museum store, monitors and resolves everyday building functions, and identifies problems that need to be solved. 

The position is also a member of the team that ensures the smooth administration of key museum functions, including: the clerical aspects of the membership and development function; the central office equipment and supplies; and communications surrounding event listings and social media. With a small staff, opportunities will arise for this position to get involved in support functions for the library, collections management, exhibits, programs, and a variety of administrative/organizational functions. 

 Essential Functions 

  • Prepare museum for opening each day, provide dependable staff coverage for regular open hours and occasional special events, and conduct daily closedown procedures. 
  • Provide high-level customer service for both in-person guests and callers on the phone.  
  • Execute front desk procedures (processing admissions, memberships, events ticket purchases, store sales, etc.). 
  • Understand and share basic information about the museum, current and planned exhibits and programs, and other information to convey to guests and outside callers. 
  • Prepare accurate daily and monthly reports on sales and attendance numbers. 
  • Manage museum retail operation, including displays, item selection, and ongoing inventory work. 
  • Manage office and light custodial functions, in coordination with other museum staff. 
  • Ensure accurate data is maintained and managed for the Customer Relationship Management (CRM) database, and produce weekly correspondence (thank-you and request letters) with members and donors. 
  • Upload and manage information about public program events and assist with the production of promotional materials such as the monthly newsletter. 
  • Recruit, train, schedule, and supervise volunteers to assist with front desk and administrative tasks. 
  • Work with staff to identify other administrative and support tasks to be completed by the Guest Services team at the front desk or in the main office, including research, data entry, and planning to support the museum’s social media plan. 

 Required Knowledge, Skills and Abilities 

  • High school degree or equivalent, with excellent verbal and written communication skills, and basic math skills sufficient to handle cash and credit card transactions. 
  • Ability and willingness to engage with guests and provide a friendly, welcoming, high-service environment. 
  • Knowledge of or ability to learn multiple software programs, such as the MS Office suite, inventory tracking systems, and Customer Relationship Management (CRM) software; ability to follow best practices for database management. 
  • Detail oriented, with the ability to multi-task, provide accurate data entry, fact check and proofread copy. 
  • Ability to effectively work independently and in a team environment. 
  • Problem solving skills. 
  • Ability to lift up to 25 lbs, manage stairs, perform light custodial and outdoor tasks, and work in an environment without central air-conditioning. 

 Desirable Knowledge, Skill and Abilities 

  • Bachelor Degree in History or related field. 
  • Experience working in a museum or historic site setting. 
  • Customer service or retail experience. 
  • Experience with inventory management or CRM software. 
  • Knowledge of Twin Cities local history. 
  • Experience with different social media platforms, and how to use them in an institutional setting. 

 Time and Compensation 

Starting salary is $16 per hour, minimum 20 hours per week with holiday pay, annual PTO hours, and 3% employer-contribution retirement benefits.  

Current museum hours are 10:00-3:00 on Thursdays and Fridays, 10:00-5:00 on Saturdays. This position is expected to be the primary person covering those hours; additional hours may be available based on availability and extra project or after-hours event needs. 

 Application Process 

Please submit a cover letter and resume to John Crippen, Executive Director, 2303 Third Ave S, Minneapolis, MN 55404 or via email to john.crippen@hennepinhistory.org. Position will remain open until filled; initial review of applications will begin by March 3. 

 

Volunteer Opportunities